To ensure the highest level of security and trust within our platform, Dhoond Partner requires partners to provide complete and verified personal information. This includes:
Additionally, partners are required to upload a clear profile picture and relevant identification documents such as an Aadhar card. This rigorous verification process helps to enhance user safety and credibility.
Upon submission of personal information and documents, our dedicated Dhoond team verifies the authenticity of the provided details. Partners may continue to use the platform even if their documents are pending verification, with the option to complete the verification process at a later time.
Once verified, partners gain access to a personalized dashboard where they can manage their profile and services. Key features include:
Partners can create and manage service tickets, which are visible to users when the partner is on duty. Users can directly call partners for specific services, facilitating seamless communication regarding work details, pricing, and scheduling.
Partners receive pop-up notifications upon receiving service requests, displaying the user's name, profile picture, and live location. Partners have the option to accept or decline orders based on their availability and preferences.
Upon accepting an order, partners are integrated with Google Maps, allowing for real-time navigation to the user's location. This feature streamlines the process of reaching the service site efficiently.
After completing the service, partners can initiate payment collection through various modes, including UPI, Net Banking, Card, EMI Options, and payment float options. Any transaction-related issues can be resolved by contacting the Dhoond team directly.
Earnings from completed services are credited to the partner's wallet section, where they are visible for tracking. However, due to banking procedures, actual withdrawal may take T+1 duration after settlement, typically 3 to 4 days. Partners can view their earnings but must wait for the settlement period to withdraw funds.
At Dhoond, we prioritize the privacy and security of our partners' personal information. We adhere to strict data protection policies to safeguard sensitive data from unauthorized access or misuse.
For any further queries or concerns regarding privacy and security, partners can reach out to our dedicated support team through the contact us page.